Products on the website are presented for information and enquiry. The website does not currently offer a cart or self-service checkout, so a product enquiry alone is not an order.
Availability and orders
Please contact nourishME to check current product availability, pricing, suitability and ordering options. An order exists only when our team separately confirms the item, quantity, price and payment or collection arrangements with you.
Shipping or collection
If delivery is offered for a particular confirmed order, the available locations, fees, courier arrangement and estimated dispatch or delivery period will be communicated before order confirmation. Delivery availability and timing may depend on location, stock and carrier conditions. If collection is arranged, our team will provide the applicable details.
Inspecting products
On receiving any supplied goods, check the product, seal, packaging, ingredient information, expiry or best-before date and correspondence with your confirmed order. Do not consume goods with signs of tampering or unsafe packaging. Retain the packaging and relevant order records if you need to raise a concern.
Wrong, damaged or defective goods
If an item is missing, incorrect, visibly damaged, defective or not as described, contact us promptly at contact@nourishme.in. Include your name, order or payment reference if available, photographs and a brief explanation. We will assess the matter and discuss an appropriate resolution, including replacement, return or refund where required or otherwise agreed.
Change of mind and hygiene
Return eligibility for unopened food or nutrition products and requests based on change of mind are considered according to the terms disclosed before purchase and applicable law. For health and hygiene reasons, opened or used consumables may not be eligible for a discretionary return unless defective or otherwise covered by legal rights.
Return arrangements and refunds
Do not dispatch goods to our clinic without obtaining return instructions. If a return is approved, we will confirm the process, applicable costs and any refund details with you. Where the law provides additional protections, those protections continue to apply.
Need help?
Email contact@nourishme.in, call +91 99309 22212, or view our Cancellations & Refunds Policy.
Here if you need us.
Questions about this policy? Our team can help explain the next step.
contact@nourishme.in